Sell What’s Available Today

Don’t accept any excuses or complaints. Whatever your store does not have available to sell on any given day…it simply cannot sell and it serves no purpose whatsoever to complain about this. This cannot be used as a reason or excuse for lack of productivity. Having said that, however, DMSRetail always advocates excellence in customer service which generally means that you must sell the right product to your customer based on their needs and wants. But, it is very often possible to find an alternative for your customer; one that will be of value to them and will suit their needs very well. And they will likely appreciate your efforts as it will save them time looking elsewhere. 

 

Your Sales Associates should be knowledgeable enough to interest customers in a solid alternative that you do have in stock. And, quite apart from the benefit to the customer, remember one important thing – you have inventory in your store that the company owns; probably many thousands of dollars worth of inventory, and it must be sold at some point. The fact that you may not have enough of the merchandise that is easy to sell is unfortunate but, again, you do have inventory to sell. And provided that you are giving your customer value with a good alternative, it’s your job to do just that – sell your inventory.

 

Source: www.dmsretail.com in Canada.

Comments

[coach factory stores]

Use good grammar and write complete sentences.*

[Charles Mcnider]

I think a key part of success is to have field sales training? Anybody could be going places if they were to implement it.