Richard Branson said it and Robert Stephens epitomised it. They were two of the stand out presenters at the 2008 European Customer World Conference in London.
Richard Branson you know, but who is Robert Stephens? He founded the Geek Squad in 1994 in Minnesota, USA employing a small team of computer geeks to fix home computers. This developed into a 24-hour computer support team, and in 2002 he sold to Best Buy the USA’s biggest electrical goods retailer which allowed him to expand across North America and since 2007 he has had an alliance with Carphone Warehouse in the UK.
by Jurek Leon

