The latest tips on customer service, selling skills and marketing available FREE each month
Would you like a free newsletter emailed to you each month packed with anecdotes, ideas, examples and inspiration to motivate you and your team?
The author, Jurek Leon of Terrific Trading, writes for a number of magazines, trade journals and ezines particularly in Australia and New Zealand but also in North America, South Africa and the United Kingdom.
Jurek’s ‘Terrific Tips’ e-newsletter includes tips and articles that you can use in staff and client newsletters and pass on to colleagues and team members.
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Terrific Tips Archive
Click on the links below to download and view past editions of Terrific Tips.
What others say about it
“If you are not subscribed to this newsletter I strongly encourage you to do so...Out of all the electronic newsletters I receive Terrific Trading always has the most relevant and quality tips for our business.” Scott Dunning, Coventrys www.coventrys.com.au
“Thank you for your monthly email. Find a lot of information very interesting & informative. As we have all read/heard it before, but it’s great to be reminded on and off again and again and that’s what makes a great business. So keep sending the emails & congrats on another milestone on the 20th Sept.” Phil Pestonji www.aussieperthtours.com.au
“FYI as a small employer (10 staff this includes 4 school students) who works 7 days a week 365 days of the year and LOVING IT!! I do enjoy your newsletter. I print them out and have all my team read it and discuss points made and explain these are our policy and procedure and for those who don't understand give them scenarios that may have happened to them. All print outs are filed for future team members or rereads.” Kim Woolley, Walker St Express, Maryborough QLD
“Thanks for the latest newsletter… ‘terrific’ as ever. I always enjoy reading it and appreciate how much effort goes into it on your part.” Tim Atterton, Business Dynamics.
"Thanks for the latest Terrific Trading - much appreciated. I always find it an interesting read." Stuart Loch, Editor, Toy & Hobby Retailer
“Great read, Jurek. Sitting here in the rain (no summer this year!) reading your site. Really good stuff!! Thank you it has made my day – especially the service sign!” Jonathan Winchester www.shopperanonymous.co.uk
“On another cold, wet Tuesday morning your newsletter brightened my day and restored my faith in the idea that we can all do some good for our fellow man. I will use the tip about understanding customer satisfaction, the insight into partnerships is very relevant and as for the Good, Fast, Cheap service ... that’s going on my wall! Congratulations on your anniversary in business – please don’t grow up!” Rita Exner, National Farmers’ Retail & Markets Association (FARMA), www.farma.org.uk
“I enjoy your newsletter so much that I often pass it on to the 4,136 recipients of my business newsletter and think that it value adds. So thanks and I also have included a copy of one of your newsletters in my marketing seminars and manuals, I could not be more GENUINE in my honesty about YOUR great product and service, YOU help make me LOOK good and I do appreciate that and all your great stories, advice and suggestions. Especially as my business name is MDVS - Must Deliver Value and Service.” Sharyn McCaskey, South Coast Regional Chamber of Commerce 2008 Business Women of the Year. www.mdvs.com.au
“My email has changed and I MUST not miss my Terrific Trading emails so please update in your data base. Thank you for your pearls of wisdom.” Blair Briggs, Mowbray Park Farm Holidays near Picton NSW. (Google it. It looks fantastic.)
“I look forward to your monthly newsletters. They keep me motivated and more important is the fact that it is all relevant information. Keep up the good work mate, you are my Mentor in several areas.” John Williams, AutoMasters Perth
“Thanks for the newsletter. Always a good read and fills me with good intentions - can't say I always put them into action but it's still better than having no intentions at all.” Sally Mercer, Mercer Cycles
“I think this month’s Terrific quotes are fantastic! I read your newsletter every month and always share it with my staff and colleagues who love it too. It's motivational, educational and always interesting. I have been to 3 of Jurek's courses recently and have his Terrific Telephone Techniques book, and he really knows his stuff. I highly recommend this FREE monthly newsletter as an essential for every workplace.” Shelley Williamson, Albany Branch Supervisor, QBE Australia - NIBA General Insurer of the Year 2002 to 2008 www.qbe.com.au
“Thank you for your inspiring newsletter, you DO lift the spirits and offer excellent tips. Peter Rowe of Profitune actually referred your site to us and many of your tips are really reminders of common sense business operations that tend to get overlooked in the bustle of everyday trade. We look forward to reading more in 2009.” Ross & Colleen Trease, Ballina Brake Exhaust & Clutch, Ballina NSW MTA NSW Country Member of the Year 2006. Winners MTA State NSW Under Body Repairer of the Year 2008.
“Great newsletter. I especially liked the negativity section because people ARE saying really negative things... going to read the rest in more detail at work tomorrow - but that stood out. As business people, we can't forget to be positive for the customer, it makes a huge difference. Thanks Jurek - you always have such great tips and stories.” Keverne Tuomey, Kumquat Art & Home, San Francisco, USA www.kumquatart.com
“Your newsletters are so good, they are informative, concise, poignant, inspirational and always full of good tips and recommendations.” Sharon Buckley of Bakers Dream, WA
“Your articles are great in your newsletters and I enjoy receiving them.” Graeme ‘Mac’, Michael Hill Jewellers in New Zealand
