Terrific Trading

Don’t email me in that tone of a voice!

by Jurek Leon

Have you noticed just how often people take offence at the tone of an email message?

Whether it’s with suppliers, customers or colleagues more problems in business seem to arise as a result of email than any other form of communication.  Why is that?

Email is an informal mode of communication.  Its great advantage is immediacy.  These days with remote access, Blackberries and the like you can reach someone as they rush to a meeting, from a meeting, and as they catch up on all their messages.  Emails are often sent in a rush and read in a rush and therein lies the danger.

Income Protection - Have you read the small print on your policy?

by Jurek Leon

Are you self-employed?  Have you read the small print on your insurance policy?

I know I’m meant to read all the small print but I never do.  So, what was in the small print in my Income Protection policy?  Read on and I’ll share all four points with you PLUS an extra one they added all by themselves.

It really matters when you are self-employed and won’t be able to earn a living for 3 to 6 months.

I’m with the man who sued God
Insurance companies get a lot of bad press.  They seem to be the client's best friend when they are signing someone up, and then when that client puts in a claim it's all very different.  Maybe that's why the wonderful Australian movie, ‘The Man Who Sued God’ was so popular.  It's certainly one of my favourites and I watched it again recently while convalescing.

Over the years I've had a few friends and family members go through unpleasant experiences when making a claim with their insurance company and on one occasion I've certainly had that myself.  I've also had a few good experiences, and I put that down to going for the best value rather than the cheapest quote when selecting a policy.

In fact, I wrote an article once relating how impressed I was when my insurance broker persuaded me to pay more on my house and contents policy.  If you want to know how anyone could get a Scotsman to part with an extra $204.35 click on ‘Miracle’. 

Didn’t work?  That’s because it’s a myth that Scots are mean!  Try clicking here instead.

The 3 Dimensions of Job Satisfaction Part 1

by Jurek Leon

If you want passion, enthusiasm, energy, caring and concern from your employees towards your customers, what do you need to do? 

You need to exhibit passion, enthusiasm, energy, caring and concern towards your employees and to everything that you do.

If you want your employees to show respect to you, your company and everything you stand for, what do you need to do?

S_ _ _  them  r_ _ _ _ _ t.

Your getting the hang of this now, aren’t you?  So, let’s take this a little further.

From the evidence that we have gathered in working with people and organisations across a range of industries, it is clear that you cannot expect a sustained emotional return from your employees if you don't look after their emotional needs.  Yet most employers expect to get this sustained emotional return by looking after their employees physical needs such as pay and conditions.  This causes frustration for both employers and employees with both parties feeling let down.