Terrific Trading has two key presenters.
Jurek Leon
Jurek Leon is a speaker, author, trainer and consultant. He presents courses and addresses seminars and conferences on marketing, motivation, selling and customer service.
In over 20 years as a consultant and trainer Jurek has assisted clients in a diverse range of businesses in Australia, New Zealand and the UK. In 1992 he founded Terrific Trading, a Western Australian based consultancy where he goes by the title of ‘Special Agent for Customer Obsession’ and in his more formal moments, ‘Director of Curiosity’.
Terrific Trading focuses on customer service as a way of assisting companies to get a better result from their sales and marketing, foster repeat business and greatly enhance teamwork and motivation.
Jurek also acts as principal consultant to the Chamber of Commerce & Industry of Western Australia for training in the areas of customer service and telephone techniques.
In 1996 and 1997 Jurek assisted with the judging of the Australian Customer Service Awards. He has also been a WA judge in the Australian Council of Shopping Centres Awards for Excellence in Marketing on seven occasions.
Jurek writes regularly for small business magazines and newsletters in Australia and New Zealand and presents a regular segment on Winston Marsh’s popular Business Marketing audio magazine. He is author of a number of publications including ‘52 Terrific Tips Guaranteed To Improve Your Selling And Service’ and ‘Terrific Telephone Techniques – the ultimate guide to excellent service over the phone’.
Jurek says that his strengths are too numerous to mention, and the weaknesses he is willing to admit to include Cadbury’s Fruit & Nut Chocolate, Champagne and Chardonnay.
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Jan Collins
Jan Collins is an experienced trainer, facilitator and consultant who is passionate about helping customer focussed businesses.
Jan began her career as a management trainee with world famous UK retailer Marks and Spencer. She went on to hold a series of customer service and management positions in Australia and the UK before moving into training and development 15 years ago.
Jan is a Customer Experience Designer. She says good customer service doesn’t happen by accident. Every point of contact you have with your customer must be planned and systemised otherwise customer service people are deciding minute by minute what the customer’s experience is going to be. This decision can be influenced by how the customer service person is feeling, how the customer is behaving and even how the previous customer behaved, so unless there are service standards in place that say ‘ this is how we do things around here’ the potential for disaster is high.
Jan develops and delivers programs in customer service, image and presentation, personal development, coaching, selling skills and performance management.
Jan’s clients include organisations in the health services, child-care, automotive, industrial supplies, transport, telecommunications and retail sectors.
Her training style ensures that participants feel safe and relaxed and she makes an effort to create an environment where participants are happy to contribute making the sessions positive and productive.
Jan believes in participative training that is stimulating and enjoyable and is convinced that the only place you can measure the effectiveness of training is at work - with a happy environment and satisfied customers!!
This results based focus and nurturing style means that Jan is much in demand as a coach and mentor for managers, team leaders and service professionals.
For a retail specific profile click here
For a tourism specific profile click here
