We all loved having you (Jan Collins) here in Kalgoorlie at the Visitor Centre - the excitement and commitment of the staff has been fantastic - and the results of the changes we are implementing are clearly visible - not only in the figures but also the overall feel of the Visitor Centre.
You will be glad to hear that we have upgraded all of the lighting at the Visitor Centre to the tri-phosphorous globes and replaced all 12 broken halogen globes - you just about need sunglasses to enter the shop - it is GREAT!
We have taken the first steps to organise the installation of an extra point of sale and the staff are very proactive when promoting the stock in the shop - YIPPEE!!!!
We are thrilled with both the workshops and the consultation Jan - THANKYOU!
Danielle Robertson, Manager, Kalgoorlie Goldfields Visitor Centre www.kalgoorlietourism.com
We required a training program for our front line staff that would outline basic techniques and principles that could be used to add value to the member experience and improve sales results. Jurek created a sales training program based on superior member service whilst emphasising the importance to understand members’ needs and help them achieve their financial goals by providing comprehensive information on our products and services and by selling our products and services based on the needs identified.
Before creating the training program Jurek not only discussed the training needs with management, but also spent some time in branches to gain understanding of the current service delivery and the areas requiring improvement. As a result, the training program was well received amongst the staff and within a few months the cross selling and closing the sale efforts improved significantly.
Since then, Jurek has been coaching our Regional Managers to maintain and enhance techniques learnt during the ‘adding value to the member experience’ training. Tuija Wasstrom, Member Portfolio Manager, United Credit Union
For two consecutive years the Curtin Administration Network (CAN) has invited Jan Collins to offer members substantial workshops at the Annual Conferences for 2005 and 2006. The topics Jan presents are relevant to personal development for staff, both in their personal life as well as in their work roles. She is very engaging and stretches the delegates in a fun and nurturing way. Her presentation style allows people to feel comfortable but totally engrossed in the topic. Jan is an excellent presenter who ensures we are alert and eager to be involved. She brings life to our Conference themes and delegates’ feedback confirms that she delivers ‘something you can use at home, at work and for the rest of your life’. Linda Deutsch, Conference Co-ordinator, the Curtin Administration Network at Curtin University of Technology
"For over six years I've been responsible for Adultshop's retail stores in Australia. We have used Jan for our retail management development program and for merchandising advice and assistance. I have also used Jan's expertise in these areas when managing another retail group. Jan’s training style, presence and retail knowledge win over managers and staff and have made a significant impact on improved performance in our stores." Richard McGinn, General Manager - Retail Division,
"I've been involved at Belmont Forum, a leading Perth shopping centre with over 140 retailers for over 5 years, first as Marketing Manager and now Centre Manager. I've had cause to use Terrific Trading's services on a number of occasions. Jan Collins' work as a trainer and as a consultant helping retailers find solutions to trading difficulties has been exceptional and entertaining. I can and do recommend her skills to other centres." Ann Manifis, Belmont Forum
"I'm responsible for development activities for 72 stores in Western Australia and a further 21 in South Australia and the Northern Territory in 3 groups - Retravision, Fridge and Washer City and West Coast Hi-Fi. We have used Jan for retailer seminars and in-store merchandising advice and assistance on a number of occasions. Her practical approach, retail insights and ability to get across her point clearly makes her an invaluable resource for our retailers.” Bob Rogers, Retravision, Perth
"Just a note of thanks for helping to make our first retail seminar such a success. We have received a unanimous vote of appreciation for the seminar from our ladies, and all expressed a wish to hear more of you, Jan." Pamela Morris, Merchandising Manager, Australian Red Cross
"I am usually quite critical but you were fantastic, Jan and Jurek. I would love to be in a position similar to yours one day. You must get great satisfaction out of being "positively infectious." Angela Grannery, Brothers Neilsen
"Thanks for the great presentation you gave in Gisborne. A very good direction for our transport company that is showing good $$$ results so far and I see much better to come." Trevor Jukes, M.E. Jukes & Son Ltd, Gisborne, New Zealand
"Jurek, my personal thanks to you and Jan for an extremely successful day. I have noticed a remarkable change in the retailers that attended." Morgen Lewis, Marketing Manager, Whitford City Shopping Centre
"Jurek, the evening you ran for us recently was a resounding success. This was due in no small way to your professionalism which is combined with a great wit and sense of humour. In making the decision to use your services we were aiming at giving those attending a real professional presentation. Your performance surpassed all our expectations. We look forward to working with you in the future." Michael Dillon, Managing Director, Pharmacy 777
"Jan Collins has provided retail training and development services to two of our key clients - both of whom were extremely pleased with her skills as a trainer and her detailed practical knowledge of retail. Of particular note is her ability to adapt to the needs of different groups - in the first case Jan provided training in a female dominated pharmacy environment, in the second, a male dominated hardware/building supplies environment. In both situations the results were terrific!" Chris Semeniuk, The Business Health Centre
"Yes, it was a fun-filled day, but this atmosphere has to be created and more importantly maintained and retained throughout the day, and this happened by Jan Collins presenting a stimulating, challenging, thought-provoking presentation." Pat Hassett, Director, Padbury Child Care Centre Inc.
"The benefits (of the training) can be immediate and huge. One example is one of my staff at Pets Paradise recently was number five out of the 570 staff across Australia in $ per customer, items per customer and that was only after completing Module 1." David Skipper, Chairman, Rockingham City Merchants Association
"You showed great expertise in facilitating the workshops along with a flair of creativity and humour .... a special ingredient that is sometimes forgotten!" Karen Marsden, Olympic Gold Medalist and Homestead Group Co-ordinator, Homestead Hardware
"On behalf of the Queensland Newsagents Federation I extend our sincere appreciation for your contribution to the Queensland Newsagents Convention and Marketing Expo. Your four workshops were overwhelmingly successful. The first day's workshops not only enjoyed good attendance but generated useful feedback, particularly the SWOT analysis for both participants and ourselves. The individual feedback from participants was excellent thereby reinforcing the value of your presentation to those newsagents." Frances Walker, Promotions Manager, Queensland Newsagents Federation
"We've been doing a follow up from your weekend workshop. It all helped and we've all had success. The difference is amazing, Jurek. It's really been worth it. From the way we deal with enquiries on the phone and now follow them up through the structure and wording of our ads. It works. My conversion rate has now increased to 50%. A dramatic improvement!" Debbie Paterson, GymbaROO, Applecross
"I very much enjoyed the "Customer Service" course that you put on with Lyppards and will encourage as many of our staff as we can to attend the Merchandising seminars.
I also enjoyed the obvious enthusiasm you have for your occupation and the positive way that you communicated. Thank you once again." Paul Repton, Geographe Veterinary Hospital, Busselton WA
"The Retail Merchants Association of New Zealand used Jurek Leon to present our "Secrets of Successful Retailing" roadshow in October. A 2 1/2 hour seminar, the roadshow visited 12 towns throughout New Zealand over a three week period.
"Jurek was absolutely fantastic to work with. Our roadshows consist of a busy and tiring schedule, (we sometimes had two presentations on the one day) which makes it hard work for the presenter. Jurek's presentation was consistently excellent and the feedback we gained from participants reflected this.
"Comments frequently repeated were, "very easy and interesting to listen to", "Best I have heard", "very good speaker, holds your attention well", "good anecdotes", "excellent content".
"We were so pleased with Jurek that we have booked him again for our November roadshow this year. If you are looking for a presenter who works well to a brief, is easy to work with, puts 100% into his preparation and presentation then I thoroughly recommend booking Jurek Leon." Kirsten Kilmister, Events Manager, New Zealand Retailers Association
